TL;DR: To remove your data or exercise privacy rights, email privacy@cleanlist.ai — we acknowledge within 2 business days and process in line with applicable law, then confirm. Removal is manual, and because Cleanlist sources data in real time from third-party providers a record may be re-sourced later (for full removal, contact the underlying providers too). Report security issues to security@cleanlist.ai. Data is encrypted in transit (TLS) and at rest, the app is served over HTTPS/TLS, and Cleanlist does not sell your data.
Privacy & Security FAQ
How Cleanlist handles your data: GDPR and your rights, how to remove your data, what to do when a prospect asks how you got their info, and how your data is secured.
GDPR & your rights
Cleanlist is committed to GDPR and other applicable privacy laws.
- Data we process — publicly available professional contact data (for example, from LinkedIn and company websites), processed in accordance with GDPR. Our data providers support GDPR/CCPA compliance.
- Your rights — access, rectification, erasure, restriction, objection, and portability.
- Exercising your rights — email privacy@cleanlist.ai. We acknowledge within 2 business days and process your request in line with applicable law.
- Your responsibilities — comply with local privacy law, honor opt-outs, include an unsubscribe option in your outreach, and don't use the data unlawfully.
How to remove your data
- Submit a request — email privacy@cleanlist.ai with your name, the email address(es) to remove, your LinkedIn URL (if any), and your request.
- What happens next — we acknowledge within 2 business days and process your request in line with applicable law, then confirm completion. Removal is a manual process.
Re-sourcing caveat
We remove your data from Cleanlist's systems. Because Cleanlist sources data in real time from third-party providers, the same record may be re-sourced from those providers in the future — there is no automated, prospect-level "do-not-enrich" suppression. For comprehensive removal, you may also need to contact the underlying data providers directly.
If a prospect asks how you got their data
This guidance is for Cleanlist users whose prospect has reached out:
- Explain honestly that the contact data was sourced from publicly available professional sources (such as LinkedIn and company websites) through Cleanlist's third-party data providers.
- Offer to remove them from your outreach and to add them to your suppression/do-not-contact list.
- Direct any formal removal requests to privacy@cleanlist.ai.
If a prospect asks to be removed, remove them from your lists in Cleanlist and add them to the suppression/do-not-contact list in your own email or sequencing tool — Cleanlist has no automated prospect suppression, so honoring the opt-out in your own tool is what prevents future contact.
Data security & data sale
- Encryption — your data is encrypted in transit (TLS) and at rest. The app is served over HTTPS/TLS.
- Selling data — Cleanlist does not sell your data.
- Reporting — report security issues to security@cleanlist.ai; for anything else, use support@cleanlist.ai.
Learn more
- Getting Started & Account
- How Cleanlist sources & verifies data — providers, GDPR/CCPA compliance, and TLS
- Privacy & data removal: privacy@cleanlist.ai
- Security reports: security@cleanlist.ai
- General support: support@cleanlist.ai