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FAQ
Privacy, Security & Compliance
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TL;DR: To remove your data or exercise privacy rights, email privacy@cleanlist.ai. We acknowledge within 2 business days and process in line with applicable law, then confirm. Removal is manual, and because Cleanlist sources data in real time from third-party providers a record may be re-sourced later (for full removal, contact the underlying providers too). Report security issues to security@cleanlist.ai. Data is encrypted in transit (TLS) and at rest, the app is served over HTTPS/TLS, and Cleanlist does not sell your data.

Privacy & Security FAQ

Cleanlist does not own a contact database. It assembles each record on demand from its 25+ contracted data providers, credited at cleanlist.ai/data-sources, and any privacy or removal request can go to privacy@cleanlist.ai, where Cleanlist acknowledges it within 2 business days.

How Cleanlist handles your data: GDPR and your rights, how to remove your data, what to do when a prospect asks how you got their info, and how your data is secured.

GDPR & your rights

Cleanlist is committed to GDPR and other applicable privacy laws.

  • Data we process: business contact data from contracted data providers (see the data sources page (opens in a new tab)), processed in accordance with GDPR. Our data providers support GDPR/CCPA compliance.
  • Your rights: access, rectification, erasure, restriction, objection, and portability.
  • Exercising your rights: email privacy@cleanlist.ai. We acknowledge within 2 business days and process your request in line with applicable law.
  • Your responsibilities: comply with local privacy law, honor opt-outs, include an unsubscribe option in your outreach, and don't use the data unlawfully.

How to remove your data

  1. Submit a request: email privacy@cleanlist.ai with your name, the email address(es) to remove, your LinkedIn URL (if any), and your request.
  2. What happens next: we acknowledge within 2 business days and process your request in line with applicable law, then confirm completion. Removal is a manual process.

Re-sourcing caveat

We remove your data from Cleanlist's systems. Because Cleanlist sources data in real time from third-party providers, the same record may be re-sourced from those providers in the future, because there is no automated, prospect-level "do-not-enrich" suppression. For comprehensive removal, you may also need to contact the underlying data providers directly.

If a prospect asks how you got their data

This guidance is for Cleanlist users whose prospect has reached out:

  • Explain honestly that the contact data was sourced from business contact data held by Cleanlist's contracted data providers (see the data sources page (opens in a new tab)).
  • Offer to remove them from your outreach and to add them to your suppression/do-not-contact list.
  • Direct any formal removal requests to privacy@cleanlist.ai.

If a prospect asks to be removed, remove them from your lists in Cleanlist and add them to the suppression/do-not-contact list in your own email or sequencing tool. Cleanlist has no automated prospect suppression, so honoring the opt-out in your own tool is what prevents future contact.

Data security & data sale

  • Encryption: your data is encrypted in transit (TLS) and at rest. The app is served over HTTPS/TLS.
  • Selling data: Cleanlist does not sell your data.
  • Reporting: report security issues to security@cleanlist.ai; for anything else, use support@cleanlist.ai.

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