Who this is for: self-serve plans (Free, Starter, Pro, Scale). If you bought a Cleanlist AppSumo lifetime deal, your features, limits, and pricing are different — see the AppSumo documentation instead. Support agent: confirm whether the user is self-serve or AppSumo before giving plan-specific advice.
TL;DR: Sign up at app.cleanlist.ai (opens in a new tab), create or join an organization (your shared team workspace), and start with ~30 free credits/month on the Free plan. Credits, lists, and seats are pooled per organization (Free 1, Starter 2, Pro 5, Scale 10 seats), and you only pay for results.
Getting Started & Account
Everything you need to create an account, set up your team workspace, manage billing, and find your way around Cleanlist.
Creating your account
- Sign up — Go to app.cleanlist.ai (opens in a new tab) and click Sign Up. Enter your email or sign up with Google, then verify your email if prompted.
- Onboarding — After creating your account you'll:
- Create or join an organization — your team workspace. All leads, lists, and credits are shared within an organization.
- Set your preferences — role, company size, and what you're using Cleanlist for.
- Get your free credits — every new account starts on the Free plan with about 30 complimentary credits per month to try the platform.
- Invite teammates — from organization settings. Everyone in the same org shares the same credit pool and lead lists.
Seats by plan
Each plan includes a set number of seats. Add more with the extra-seat add-on.
| Plan | Seats |
|---|---|
| Free | 1 |
| Starter | 2 |
| Pro | 5 |
| Scale | 10 |
Account & billing
| Task | Where |
|---|---|
| Change your email | Profile avatar → Account settings |
| Switch organizations | Organization switcher in the top nav (if you belong to more than one) |
| Cancel your subscription | Billing & Plans from your profile menu — you keep access until the end of the current billing period |
| Refunds | Contact support — handled case-by-case |
| Delete your account | Contact support to request deletion; we confirm when complete |
Self-serve credits roll over and don't reset. For tier-by-tier pricing and what each action costs, see Credit Pricing.
Support channels: in-app live chat, support@cleanlist.ai, and Slack.
What is Cleanlist?
Cleanlist is an AI-powered B2B lead enrichment and prospecting platform: it finds and verifies contact data via waterfall enrichment across 8 email-finding providers, lets you search millions of profiles in natural language, and enriches, scores, and qualifies leads with smart columns and AI agents — with two-way CRM sync to HubSpot and Salesforce. You only pay for results; failed enrichments aren't charged.
For the full feature tour see the Introduction, and for what each action costs see Credit Pricing.
Glossary
| Term | Definition |
|---|---|
| Waterfall enrichment | Sequentially queries multiple data providers until contact info is found. |
| Credit | Unit of usage. 1 credit = 1 email find; 10 credits = 1 phone find. |
| Smart column | A column that auto-cleans/validates/enriches/scores each lead. 15 Basic (Starter+), 3 AI (Pro+), 3 agent columns (Research, Qualification, Custom — Pro+). |
| Smart agent / AI Agent | An AI that researches/answers a question per lead using web research, the company/contact profile, and (where connected) CRM data. |
| Action column | Triggers an external side effect per row (e.g., push to CRM); doesn't add data. |
| Partial enrichment | Email only (1 credit). Phone-only is 10 credits. Full is email + phone (up to 11; each part charged only if found). |
| Email status | verified, likely_valid, risky, invalid, unknown. (Legacy/AppSumo materials say Reliable/Risky/Unknown; "Reliable" ≈ "Verified".) |
| E.164 | International phone format (+[country][number]) used by Format Phone. |
| ICP | Ideal Customer Profile; criteria for your best-fit customers. |
| AI people search | Natural-language prospect search across millions of profiles (Crustdata). |
| OAuth 2.0 / Field mapping / Upsert / Webhook | Standard integration terms. |
| Cleanlist Copilot | The in-app conversational assistant (Starter+). |
| Organization | Shared team workspace; credits and lists are pooled at the org level. |
Navigating the app
- Sidebar — Home, Lists, Search, and support.
- Credits counter — shows your org's remaining credits.
- Notifications — alerts when enrichments/imports complete.
- Organization switcher — switch workspaces if you belong to multiple orgs.
- Profile menu — Account settings, API keys, billing, theme.
- Cleanlist Copilot — press Cmd+J (Ctrl+J on Windows) or click the Copilot icon; Cmd+K (Ctrl+K) opens the command palette.
Learn more
- Getting Started — the full onboarding walkthrough.
- Credit Pricing — plan tiers, seats, and what each action costs.
- Importing leads — CSV import plus pointers to People Search, Sales Navigator, and the extension.
- Waterfall Enrichment — how enrichment and email validation work.
- Smart Columns and AI Agents — enrichment columns, agents, and Copilot.
- CRM Integrations — HubSpot, Salesforce, and Lemlist.