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FAQ
Getting Started & Account
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Who this is for: self-serve plans (Free, Starter, Pro, Enterprise). If you bought a Cleanlist AppSumo lifetime deal, your features, limits, and pricing are different. See the AppSumo documentation instead. Support agent: confirm whether the user is self-serve or AppSumo before giving plan-specific advice.

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TL;DR: Sign up at app.cleanlist.ai (opens in a new tab), fill in one short form, then start the 14-day Pro trial (card required, $0 today, 250 credits or 350 with a work email) or Continue on Free (50 credits a month, up to 3 seats). Your workspace shares one plan, credit balance and set of lists. Settings, billing and your team live behind the Settings gear at the bottom of the sidebar. You only pay for results.

Getting Started & Account

Every new Cleanlist workspace starts on Free (up to 3 seats, 50 credits a month) and is offered a 14-day Pro trial. Paid plans bill per seat: Starter at $49 and Pro at $89 per seat per month, one seat for each member, and every seat adds credits to the workspace's shared balance.

Everything you need to create an account, set up your team, manage billing and find your way around.

Creating your account

  1. Sign up: go to app.cleanlist.ai (opens in a new tab) and register with your email or Google. Use a work email for 100 extra trial credits.
  2. About you: "Let's find your next customers." Enter your name, job function, company website and how you heard about us. Cleanlist creates your workspace, named after your website.
  3. Connect your tools: Slack, a CRM (Salesforce or HubSpot), a mailbox (Gmail or Outlook) and more, or Skip for now.
  4. Pick a start: Start free 14-day trial (Stripe Checkout, card required, $0 today) or Continue on Free.
  5. Clu's first chat: Clu reads your website, builds a company profile and suggests four ways to start, plus a setup call worth 500 credits once the Cleanlist team approves the booking.

Invited teammates join through the link in their invitation email and skip the workspace and trial steps. Full walkthrough: Getting Started.

Pro trial or Free

Pro trial (14 days)Free
Price$0 today, card required; becomes Pro at $89 per seat per month unless you cancel$0, no card
Credits250 (350 with a work email)50 a month
Searches in Find People1005 in total
Seats3Up to 3
Lead lists5 lists of up to 300 leadsUp to 100 leads per list
Agents and SequencesBuild them; launch on a paid planNot included
API keys and credit top-upsNot during the trialAPI keys not included

Cleanlist offers one trial per company email domain every 30 days, and none for an extra workspace you create while you already have one. See Pro free trial.

Seats by plan

PlanSeatsCredits
FreeUp to 350 a month for the workspace
Pro trial3250 (350 with a work email)
StarterOne per member, any number ($49 per seat per month or $444 per seat per year)750 per seat per month, shared
ProOne per member, any number ($89 per seat per month or $804 per seat per year)1,500 per seat per month, shared
EnterpriseCustomCustom

Admins add and remove seats in Settings → Organization → Manage seats. On an older plan with a fixed number of seats (for example Starter 2, Pro 5, Scale 10), see Legacy plans. Details: Organizations and teams.

Account & billing

TaskWhere
Change your name, email or passwordSettings → Account (Profile, Security)
Light or dark modeSettings → Appearance (or ⌘⇧L)
Email preferencesSettings → Notifications
Invite teammates, change roles, seatsSettings → Organization (admins)
Switch organizationsYour name at the bottom of the sidebar → Switch organization (shown with 2 or more)
See or change your plan, buy creditsSettings → Plans & billing, or Add next to your credits in the sidebar
Cancel a paid planSettings → Plans & billing → Cancel plan: you keep the plan until the end of the billing period, then move to Free
Cancel the Pro trialSettings → Plans & billing → Cancel trial: ends immediately, moves you to Free, no charge
API keysSettings → API keys (Pro and Enterprise)
RefundsContact support; handled case by case
Delete your accountContact support to request deletion; we confirm when complete

Self-serve credits roll over and don't expire, including when you cancel. For what each action costs, see Credits and pricing.

Support channels: Help and support (live chat) at the bottom of the sidebar, support@cleanlist.ai, and the community Slack.

What is Cleanlist?

Cleanlist is a B2B data platform. It finds and verifies contact data through waterfall enrichment across 25+ data providers, lets you find people and companies with filters or by asking Clu, researches and scores leads with skills, automates the work with Agents, and reaches out with Sequences. It syncs with HubSpot and Salesforce on Pro. You only pay for results; misses aren't charged.

For the full tour see the Introduction, and for prices see What's included by plan.

Glossary

TermDefinition
Waterfall enrichmentQueries data providers one after another until the contact data is found.
CreditUnit of usage, shared by the whole workspace. 1 credit = 1 work email found; 10 credits = 1 phone number found.
Search allowanceHow many Find People searches your plan includes: Free 5 in total, Pro trial 100, Starter 250 per workspace per month, Pro and Enterprise unlimited. Searches cost no credits.
Actions drawerThe panel on a lead list (Actions, or ⌘A) with four tabs: Import, Enrich, Skills, Export.
SkillAn AI step that runs once per row: Research skill, Qualification skill, Custom skill and Employment check, in the Actions drawer's Skills tab. Starter and up; the price per row is shown before each run.
AgentAn automation you build with Clu on the Agents page. Each agent has a Play (its steps), Triggers, Runs and Approvals. Pro and Enterprise (build-only during the trial).
PlayAn agent's workflow: one trigger ("Start this play when") plus its steps.
CluCleanlist's in-app assistant. Every self-serve plan; Free has a reduced set of actions.
SequenceOutreach from your own mailbox: email, call task, manual task and (on Pro) LinkedIn steps. Starter and up. Sending costs no credits.
ValidationEmail Validation and Phone Validation check existing data, 0.5 credits per row. Starter and up.
Lookup in CRMFlags which leads already exist in HubSpot or Salesforce. Pro and up.
Action columnA list column that does something outside Cleanlist per row, such as Export to CRM or Send to Sequencer (Lemlist).
Email statusVerified, Likely valid, Risky, Invalid or Unknown, shown in a list's Status column.
ICPIdeal customer profile: the companies and people that fit you best. Clu builds one from your website when you sign up.
OrganizationYour shared workspace; plan, credits, lists and integrations are pooled at this level. Also called a workspace.
SeatOne member of a workspace. Starter and Pro bill one seat per member.
Pro trialThe 14-day trial of Pro offered to new workspaces (card required, $0 today).
OAuth / Field mapping / Upsert / WebhookStandard integration terms.

Navigating the app

Cleanlist has no top bar. The left sidebar holds:

  • Favorites tiles: Find People, Lead Lists, Inbox, Sequences, Tasks, Agents.
  • Pinned rows: Home, People, Companies, Reports, Integrations, plus agents you favorite.
  • Chats: New chat and your recent chats with Clu and your agents.
  • At the bottom: your account menu, the Settings gear, your credit balance with Add, Chat history, What's new and Help and support.

Press ⌘K (Ctrl+K) for the command palette and ⌘J (Ctrl+J) for Clu. You can pin, move and reorder items; your layout is saved per organization. Full tour: Finding your way around Cleanlist.

Learn more