👤
Who this is for: self-serve plans (Free, Starter, Pro, Scale). If you bought a Cleanlist AppSumo lifetime deal, your features, limits, and pricing are different — see the AppSumo documentation instead. Support agent: confirm whether the user is self-serve or AppSumo before giving plan-specific advice.
TL;DR: Cleanlist sends in-app and email notifications for low credits, enrichment events, and billing updates. Configure your preferences in portal settings. There is no Slack integration.
Notification Settings
Cleanlist notifies you through two channels:
- In-app — the bell icon in the portal header
- Email — sent via Resend to your account email
There is no Slack integration.
Notification Types
| Type | Priority | Description |
|---|---|---|
| Low Credits | High | Your credit balance dropped below your threshold |
| Credits Depleted | Urgent | No credits remaining |
| Enrichment Complete | Medium | A bulk enrichment job finished |
| Enrichment Failed | High | An enrichment task encountered errors |
| Subscription Renewed | Low | Your plan auto-renewed successfully |
| Payment Failed | Urgent | Payment couldn't be processed |
| New Feature | Low | Product updates and new capabilities |
Notification Preferences
Configure your settings in the portal:
| Setting | Default | Description |
|---|---|---|
| Email on Low Credits | On | Receive an email when credits drop below threshold |
| Credit Threshold | 20% | Percentage of credits remaining that triggers the low-credit alert |
| In-App Notifications | On | Show notifications in the portal notification bell |
How to configure
- Click the notification bell icon in the portal header
- Click Notification Settings at the bottom of the dropdown
- Toggle preferences on/off
- Adjust the credit threshold
- Changes save automatically
In-App Notifications
The notification bell shows:
- Unread count badge (red circle)
- Last 50 notifications sorted by time
- Each notification: icon, title, message, timestamp, read/unread status
- Mark all as read and Clear all actions at the bottom
Notification actions
Some notifications include action buttons:
- Low Credits → "Add Credits" (links to billing)
- Enrichment Complete → "View List" (links to the lead list)
- Payment Failed → "Update Payment" (links to billing portal)
Low Credit Alerts
How the low-credit alert works:
- After every credit deduction, the system checks your balance against your threshold
- Baseline: 500 credits — so a 20% threshold triggers an alert at 100 credits remaining
- Sends an email to all org members who have email alerts enabled
- Creates an in-app notification
- Duplicate alerts are suppressed for 24 hours
Learn More
- Credit Pricing — understand credit costs