AppSumo FAQ

Is the deal really lifetime?

Yes. Every AppSumo tier is a Lifetime Deal: access begins when you redeem your code and continues indefinitely, subject to ongoing compliance with the AppSumo and Cleanlist terms.

Do I get future updates?

Yes. Your tier includes all future updates to its mapped Cleanlist plan — Starter for Tiers 1-2 and Pro for Tiers 3-5 — for the life of the deal.

What's the refund policy?

AppSumo offers a 60-day money-back guarantee on the deal, for any reason. Refunds are processed through AppSumo, not Cleanlist.

When a purchase is refunded (or stepped down), the credits that purchase granted are removed from your Cleanlist balance, down to a zero floor — your balance is never driven negative. If you've already spent into those credits, the remaining balance is reduced by what's left. See Credits & Refills.

How long do I have to redeem my code?

At least 60 days from the date of purchase. See Activate Your Code.

Can I upgrade my tier?

Yes. Upgrade on AppSumo during the campaign. When AppSumo notifies us of your new tier:

• Your credit allowance, team seats, and contact-list limits update to the new tier.
• You're granted the difference in one-time credits between your old and new tier — you keep whatever balance you've already accumulated.
• Your monthly refill continues on its existing cycle at the new tier's amount.

How do I get more credits?

Buy the One-Time Credits add-on on AppSumo — it starts at $39 for 500 credits and scales up. Purchased credits never expire. Details in Credits & Refills.

What features do I get?

The same seven features on every tier — see What's Included. Tier 5 also includes Enrich from CRM. Capabilities outside the deal are listed in Not in the Deal.

Does my deal include People Search or API access?

No. People Search (beyond a small free preview) and the public API are not part of the AppSumo deal. See Not in the Deal for the full boundary and the included alternatives.

How do I get support?

• Email: support@cleanlist.ai
• In-app: use the help/chat inside the portal (opens in a new tab)
• Slack: Join the Cleanlist community (opens in a new tab)

Refund and billing questions about the deal itself go through AppSumo.